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Help & Support

Get help with competitions, account issues, and platform features. Our support team is here to help you succeed!

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Find quick answers to common questions about competitions, payments, and account management.

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Frequently Asked Questions

accountHow do I create an account on Dine With Me?
Creating an account is simple and free! Click the "Sign Up" button on our homepage and provide your email, create a password, and verify your email address. You can also sign up using your Google or Facebook account for faster registration. Once verified, you'll be able to join competitions and connect with other food enthusiasts.
accountHow do I reset my password?
If you've forgotten your password, click "Forgot Password" on the login page. Enter your email address and we'll send you a secure reset link. Follow the instructions in the email to create a new password. The reset link expires after 24 hours for security reasons. If you don't see the email, check your spam folder.
competitionHow do I join a cooking competition?
Browse available competitions on our homepage or use the search filter to find events near you. Click on a competition that interests you, read the details (theme, date, location, prize), and click "Request to Join." The host will review your request and either accept or decline. Once accepted, you'll need to pay the entry fee to secure your spot. Remember to check the competition rules and dietary requirements before joining!
competitionWhat happens if I need to cancel my participation?
Once you accept an invitation and complete payment, your participation is confirmed and cancellations are not possible. The entry fee becomes part of the prize pool. This is because other participants and the organizer plan based on confirmed (paid) participants. In exceptional circumstances (serious illness, emergency), you may contact our support team at support@dinewithme.org for case-by-case evaluation.
competitionHow does the voting and scoring system work?
Each participant scores every dish (except their own) on the competition's rating categories (e.g., Taste, Presentation, Creativity) using 1–5 stars. Scores are submitted anonymously through our app. The system calculates the average for each category and sums them to produce a total score. The highest total score wins. If two participants tie, the system compares individual category scores in order, then checks who hosted their dinner first. There is always a clear winner — no ties!
paymentHow do payments and prizes work?
Entry fees are collected at sign-up with a 25% platform service fee added at checkout. The winner receives 100% of the prize pool (the total of all entry fees). Prize money is transferred to the winner's wallet within 24 hours of competition completion. All payments are processed securely through Stripe.

Report Issues

User Abuse

Harassment, inappropriate behavior, or violation of community guidelines

Fraud or Cheating

Suspicious voting, fake accounts, or unfair competition practices

Safety Concerns

Unsafe cooking conditions, food safety issues, or physical safety risks

Payment Issues

Missing payments, unauthorized charges, or billing problems

Technical Problems

App bugs, website errors, or technical malfunctions

Other Issues

Problems not covered by the above categories

Emergency

If you are in immediate danger or experiencing a medical emergency, please contact your local emergency services immediately.

Dine With Me does not provide emergency services. For safety concerns related to competitions, please use the Report Competition section above.

Contact Support

Get help with competitions, account issues, and platform features. Our support team is here to help you succeed!